About the company
We are Qatar Insurance Company (QIC), the leading insurance provider in GCC. With a history dating back to 1964, we have established ourselves as a pioneer in the insurance industry, offering innovative solutions to meet the diverse needs of individuals and businesses.
Our vision is to make QIC group become the first Digital Ecosystem in the region by combining insurance and non-insurance services in one platform. Through our digital platforms, such as qic.online and the QIC app, we empower customers to manage their needs anytime and anywhere.
Our employees have been featured in Forbes 30 under 30, teach at online universities, serve on program committees of major IT conferences, and have previously worked at Yandex, Tinkoff, Avito, Ozon, and other leading tech companies.
About the position
We’re looking for a Service Desk Engineer to join our Infrastructure Team. You will provide first-line technical support to internal employees, manage user access across core platforms, and ensure smooth operation of third-party systems. The role requires strong technical fundamentals, attention to security, and a user-focused mindset.
Responsibilities
- Provide first-line support across Jira, Confluence, GitLab, Google Workspace, Slack
- Manage access requests and user permissions in line with security policies
- Troubleshoot software and internal platform issues
- Monitor system alerts and respond to incidents
- Manage support tickets in line with SLAs
- Communicate clearly with users and maintain internal documentation
- Educate users on best practices
- Create and maintain knowledge base articles and internal documentation
Requirements
- 2–3 years in IT support / Helpdesk
- Understanding of IT infrastructure (networks, servers, cloud)
- Experience with Atlassian tools and Git-based platforms
- Experience with Jira Service Desk is a must
- Knowledge of Google Workspace and IAM principles is required
- Strong communication and user-oriented approach
- English language B2
Nice to have
- Degree in IT or related field
- ITIL, CompTIA A+, or similar certifications
We offer
- Long-term service agreement contract with QIC with 3 months probation period
- We are diverse — our digital nomads work remotely from 25+ different countries
- Payment in US dollars monthly to your bank account using SWIFT
- Full-time remote, work schedule: 5 days per week, Sunday to Thursday, GMT +3 timezone
- Vacation policy: Qatar Holiday Calendar, 20 vacation days, 10 sick offs
- Performance reviews are conducted twice a year, with the possibility of a raise
- Potential opportunity to apply for a Qatar ID and relocation to Doha, Qatar
Benefits
Extra paid leave
Enjoy generous vacation time, paid sick leave, and bonus days for years of service.
Language classes
Master communication. Learn English, Arabic—or any second language of your choice.
Meeting with experts
Stay sharp with sessions on investing, mental wellbeing, and intercultural communication.
Professional development
Your growth is our shared goal. We’ll support it with $600/year for additional courses, plus internal workshops.
QIC running club
Join our Strava club for weekly motivation, coaching, and marathon support.
Relocation support
We’ll cover agency fees and provide hands-on support throughout your transition.
Remote health insurance
Quality healthcare, wherever you are in the world—with up to $1,500 in dental coverage included.
Tax consultations
We’ll guide you through the complexity of local and international tax rules.
Travel discounts
Save with perks from Qatar Airways, Turkish Airlines, and Doha hotel partners via our Employee Privilege Program.
USD, EUR, or AED salary payouts
Get paid in USD, EUR, or AED—whichever fits your setup best.
Recognized for Workplace Excellence
Great Place to Work® Certified – Qatar
Future Workplace Awards – Employer of the Year
Technologies we work with
We are open to working with new stacks and technologies that can help us build the best solutions on the market
Kubernetes
Grafana
Kubernetes
Grafana