Senior UX Researcher

About the company

We are Qatar Insurance Company (QIC), the leading insurance provider in GCC. With a history dating back to 1964, we have established ourselves as a pioneer in the insurance industry, offering innovative solutions to meet the diverse needs of individuals and businesses.

Our vision is to make QIC group become the first Digital Ecosystem in the region by combining insurance and non-insurance services in one platform. Through our digital platforms, such as qic.online and the QIC app, we empower customers to manage their needs anytime and anywhere.

Our employees have been featured in Forbes 30 under 30, teach at online universities, serve on program committees of major IT conferences, and have previously worked at Yandex, Tinkoff, Avito, Ozon, and other leading tech companies.

About the position

As a Senior UX Researcher, you will work closely with our product teams to deeply understand user needs, test ideas, and validate solutions. Your research will shape product decisions, improve customer experience, and deliver clear, actionable insights that directly impact our business and ecosystem growth.

Responsibilities

Lead the planning, execution, and analysis of UX research across all stages of the product lifecycle
Define research goals, hypotheses, and methods in collaboration with product and design teams
Fully own the research process, from creating research plans to delivering findings and insights
Manage the quality and quantity of respondents, using appropriate tools and methods to optimize participant recruitment
Plan and forecast the research budget, ensuring efficient allocation of resources
Identify and implement the most suitable tools for quantitative, unmoderated testing on platforms with the required audience
Conduct qualitative research such as in-depth interviews, usability testing, and diary studies
Ensure that research outcomes are adopted and applied by product teams
Promote a research-driven culture across the organization, mentoring teams on how to use insights effectively in decision-making

Requirements

Deep understanding of UX research methods both qualitative and quantitative, including testing, data analysis, and insight synthesis
Proficiency with tools for quantitative, unmoderated testing (e.g., UserQ, Maze, Useberry, or similar)
English proficiency sufficient for working with international tools and documentation‍
Background with ecosystem product teams is an advantage
Arabic is an advantage

We offer

Long-term service agreement contract with QIC with 3 months probation period
We are diverse — our digital nomads work remotely from 25+ different countries
Payment in US dollars monthly to your bank account using SWIFT
Full-time remote, work schedule: 5 days per week, Sunday to Thursday, GMT +3 timezone
Vacation policy: Qatar Holiday Calendar, 20 vacation days, 10 sick offs
Performance reviews are conducted twice a year, with the possibility of a raise
Potential opportunity to apply for a Qatar ID and relocation to Doha, Qatar

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