About the company

We are Qatar Insurance Company (QIC), the leading insurance provider in GCC. With a history dating back to 1964, we have established ourselves as a pioneer in the insurance industry, offering innovative solutions to meet the diverse needs of individuals and businesses.

Our vision is to make QIC group become the first Digital Ecosystem in the region by combining insurance and non-insurance services in one platform. Through our digital platforms, such as qic.online and the QIC app, we empower customers to manage their needs anytime and anywhere.

Our employees have been featured in Forbes 30 under 30, teach at online universities, serve on program committees of major IT conferences, and have previously worked at Yandex, Tinkoff, Avito, Ozon, and other leading tech companies.

About the position

We’re looking for a Communications Integration Engineer to join us on a full-time, 6-month contract. In this role, you will design, implement, and support the company’s client communications ecosystem, ensuring the reliable operation and seamless integration of telephony, messaging, SMS, and email channels with CRM Creatio and other business systems to enable stable and scalable customer communication.

Responsibilities

Audit of current communication channels and establishment of the target architecture
Full cycle of communications solution implementation
Integration with business systems
Monitoring of communication quality (QoS), analytics on message and email delivery
Optimization of telecommunication service costs
Scaling the infrastructure to support business growth
Sourcing, testing, selection, and management of provider relationships (VoIP, WhatsApp API, SMS, Email)
Deployment and support of solutions (on-premise or cloud with Qatar requirement)
Ensuring data security and compliance

Requirements

Deep technical knowledge: Strong understanding of VoIP technologies (SIP, RTP), APIs (REST, Webhooks), networking concepts, and databases
Integration experience: Proven ability to connect and orchestrate multiple systems using APIs, middleware, and integration layers
CRM knowledge: Hands-on experience with CRM platforms, preferably Creatio / BPMsoft, including integrations with external systems
CPaaS expertise: Experience with CPaaS platforms such as Infobip, Webitel, MoEngage, or similar solutions, as well as on-premise systems like Asterisk
Project management skills: Ability to manage projects end-to-end, from concept and design to implementation, including timelines and budgeting
English language: B2/C1 for fluent communication with stakeholders

We offer

6-months service agreement contract with QIC
We are diverse — our digital nomads work remotely from 25+ different countries
Payment in US dollars monthly to your bank account using SWIFT
Full-time remote, GMT +3 timezone
Benefits: language classes on Preply (2 languages of your choice), therapy on Yasno platfom, sports on Strava

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