About the company

We are Qatar Insurance Company (QIC), the leading insurance provider in GCC. With a history dating back to 1964, we have established ourselves as a pioneer in the insurance industry, offering innovative solutions to meet the diverse needs of individuals and businesses.

Our vision is to make QIC group become the first Digital Ecosystem in the region by combining insurance and non-insurance services in one platform. Through our digital platforms, such as qic.online and the QIC app, we empower customers to manage their needs anytime and anywhere.

Our employees have been featured in Forbes 30 under 30, teach at online universities, serve on program committees of major IT conferences, and have previously worked at Yandex, Tinkoff, Avito, Ozon, and other leading tech companies.

About the position

We’re looking for a Call Center Agent in Cairo, Egypt, to join QIC’s Call Centre team — the frontline of our brand across the UAE and Qatar. In this role, you’ll handle customer calls and digital inquiries, follow up on leads, support sales, and help customers choose the right insurance solutions. You’ll work in a high-performing team that consistently meets targets, and represents QIC with professionalism, accuracy, and care.

Responsibilities

Handle inbound customer calls professionally and efficiently
Make outbound calls to prospective and existing customers
Communicate with customers via phone, chat, email, WhatsApp, and SMS
Follow up on assigned leads, nurture prospects, and close sales
Accurately document all customer interactions in the CRM system
Meet or exceed individual sales KPIs and performance targets
Stay up to date on products, promotions, and company updates
Identify upselling and cross-selling opportunities
Provide high-quality customer support before and after the sale

Requirements

Bachelor’s degree; a degree in Communications, Relations, or a related field is preferred (final-year students may be considered with proven ability to balance work and studies)
Previous experience in a call center or customer service role is an advantage
Experience in renewal sales, retention, or repeat sales is an advantage
Confidence in handling objections and closing sales with existing customers
Excellent verbal and written English and Arabic, with strong grammar and clarity across chat, email, and messaging channels
Strong attention to detail, sense of responsibility, and ability to multitask
Ability to stay calm, professional, and solution-focused in high-pressure situations
Willingness to open a USD bank account (we’ll support you through the process if needed)
CV in English is essential