About the company
We are Qatar Insurance Company (QIC), the leading insurance provider in GCC. With a history dating back to 1964, we have established ourselves as a pioneer in the insurance industry, offering innovative solutions to meet the diverse needs of individuals and businesses.
Our vision is to make QIC group become the first Digital Ecosystem in the region by combining insurance and non-insurance services in one platform. Through our digital platforms, such as qic.online and the QIC app, we empower customers to manage their needs anytime and anywhere.
Our employees have been featured in Forbes 30 under 30, teach at online universities, serve on program committees of major IT conferences, and have previously worked at Yandex, Tinkoff, Avito, Ozon, and other leading tech companies.
About the position
We are looking for an experienced Learning & Development Specialist to join our growing team based in Cairo, Egypt.
This role focuses on designing, delivering, and enhancing training programmes for our Sales and Support Call Center teams — both on-site and remote. It is a great opportunity for a driven professional passionate about people development, learning culture, and operational excellence.
Responsibilities
- Develop, implement, and personally deliver comprehensive employee training and development programs for sales and support call center functions
- Design and conduct engaging training sessions aligned with business goals and performance needs
- Create, adapt, and present training materials for different audiences (new hires, existing staff, team leads)
- Conduct onboarding programs and provide hands-on guidance during the learning phase
- Facilitate workshops, internal trainings, and online learning sessions
- Evaluate training effectiveness through assessments, feedback, and observation, making data-driven improvements
- Prepare and present reports on training outcomes and employee progress
- Participate in mentorship initiatives and provide one-on-one coaching as needed
Requirements
- High school diploma or equivalent (additional education in HR, Education, or related fields is an advantage)
- 3+ years of proven experience in Learning & Development and Quality Assurance within a large organization, including setting up training functions from scratch
- Demonstrated success in developing training programs for sales and support teams, including remote and on-site staff
- Strong expertise in adult learning principles, instructional design, and training methodologies
- Solid knowledge of COPC standards, with the ability to adapt them to specific business contexts
- Proficiency in CRM systems, Learning Management Systems (LMS), and reporting tools
- Strong analytical skills to interpret performance data and derive actionable insights
- Excellent interpersonal and coaching skills with a high level of empathy
- Proactive, results-driven attitude with strong problem-solving and decision-making capabilities
- Fluency in English and Arabic (spoken and written)
- Must be based in Cairo, Egypt, or willing to relocate
