Internal Systems Support Specialist

🌍 Remote

Full-time

IT & Security

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About the company

We are Qatar Insurance Company (QIC), the leading insurance provider in GCC. With a history dating back to 1964, we have established ourselves as a pioneer in the insurance industry, offering innovative solutions to meet the diverse needs of individuals and businesses.

Our vision is to make QIC group become first Digital Ecosystem in the region by combining insurance and non-insurance services in one platform. Through our digital platforms, such as qic.online and the QD app (Qatar Digital), we empower customers to manage their needs anytime and anywhere.

Our employees have been featured in Forbes 30 under 30, teach at online universities, serve on program committees of major IT conferences, and have previously worked at Yandex, Tinkoff, Avito, Ozon, and other leading tech companies.

Join Qatar Insurance Company (QIC) as an Internal Systems Support Specialist! You’ll provide first-line technical support for internal users, manage access to key systems, and collaborate with the infrastructure team to ensure seamless system performance. Enjoy full-time remote work, a diverse team, and competitive perks like language classes, health insurance, and corporate discounts. If you’re a problem-solver with strong communication skills and a customer-focused mindset.

About the position

Responsibilities

Assist with troubleshooting and resolving issues related to third-party tools and platforms.
Provide first-line technical support for internal employees regarding third-party systems (e.g., Jira, Confluence, GitLab, etc.).
Process and manage access requests for internal systems, ensuring compliance with security policies.
Monitor and maintain user accounts, access rights, and roles across various platforms (Google Workspace, etc.).
Perform regular audits of access rights and implement changes as per organizational requirements.
Work closely with infrastructure engineers to ensure seamless support for critical systems.
Provide feedback on recurring issues and contribute to the improvement of support processes.
Assist in monitoring key system alerts and respond to issues affecting system performance and availability.
Proactively identify potential issues and work to mitigate them before they impact users.
Create and maintain knowledge base articles for end users on common issues and system functionalities.

Requirements

Basic understanding of IT infrastructure, including networks, servers, and cloud services.
Familiarity with third-party systems (e.g., Atlassian suite, GitLab, Github, etc.).
Experience with ticketing systems (e.g., Jira Service Desk, etc.).
Experience with Google Workspace, or similar systems for managing user rights and access.
Understanding of security principles related to identity and access management (IAM).
Ability to troubleshoot technical issues in a logical and systematic manner.
Experience in diagnosing user-reported problems and providing timely resolutions.
Excellent communication skills, with the ability to explain technical issues in layman’s terms.
Proactive approach to keeping users informed about the status of their support requests.
Ability to work effectively within a team and across departments, maintaining strong relationships with colleagues in other technical teams.
Willingness to collaborate with infrastructure teams on resolving more complex issues.
Bachelor's degree in Information Technology or a related field is preferred.
1-3 years of experience in IT support, helpdesk, or a similar role.
Industry certifications (ITIL, CompTIA A+, etc.) are a plus.

Conditions

What we offer

Long-term service agreement contract with QIC with 3 months probation period
Group and Individual English language classes
We are diverse — our digital nomads work remotely from 20+ different countries
Payment in US dollars monthly to your bank account using SWIFT
Full-time remote, work schedule: 5 days per week, Sunday to Thursday, GMT +3 timezone
Vacation policy: Qatar Holiday Calendar, 20 days of vacation, and 10 sick-day-offs
Performance reviews are conducted twice a year, with the possibility of a raise in March and September
Potential opportunity to apply for a Qatar ID and relocation to Doha, Qatar