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Creatio CRM Engineer

🌍 Remote
Full-time
Engineering

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About the company

We are Qatar Insurance Company (QIC), the leading insurance provider in GCC. With a history dating back to 1964, we have established ourselves as a pioneer in the insurance industry, offering innovative solutions to meet the diverse needs of individuals and businesses.

Our vision is to make QIC group become the first Digital Ecosystem in the region by combining insurance and non-insurance services in one platform. Through our digital platforms, such as qic.online and the QIC app (Qatar Digital), we empower customers to manage their needs anytime and anywhere.

Our employees have been featured in Forbes 30 under 30, teach at online universities, serve on program committees of major IT conferences, and have previously worked at Yandex, Tinkoff, Avito, Ozon, and other leading tech companies.

About the position

As a CRM Support Developer, you will support the transition period, secure post-go-live support, and further enhancements as a technical expert.

Responsibilities

  • Analyze business requirements and recommend implementation approaches.
  • Act as a liaison between product, IT, and vendors to align expectations.
  • Ensure infrastructure readiness and oversee integration challenges within the project team.
  • Lead CRM integration with enterprise systems (Website, Core, communication platforms, DWH) for a unified data environment.
  • Manage customer data migration with subcontractors and the internal Data Analysis team.
  • Troubleshoot CRM issues and provide L2 support for ~50 users.
  • Escalate and communicate with L3 vendor support for issue resolution.
  • Provide technical input on CRM customizations and enhancements.
  • Develop, test, and launch new features and configurations.
  • Conduct regular system audits, monitor performance, and ensure data integrity.
  • Manage system backups and performance monitoring.

Requirements

  • 3+ years of experience with Creatio implementation, configuration, and support.
  • Familiarity with integration setup and automation processes.
  • Hands-on experience with virtualization technologies and AI tools.
  • Experience with Docker or other orchestration technologies.
  • Programming background (C# or PHP).
  • SQL knowledge (MSSQL, MySQL, Postgres).
  • Experience with Jira, Confluence.
  • English – B2 or higher, Russian – as an advantage.
  • Strong communication and change management skills to drive CRM adoption.

We offer

  • Long-term contract with QIC with a 3-months probation period
  • We are diverse — our digital nomads work remotely from 20+ different countries
  • Full-time remote, work schedule: 5 days per week, Sunday to Thursday, GMT +3 timezone
  • Vacation policy: Qatar Holiday Calendar, 20 workdays of vacation, and 10 sick days off
  • Your salary will be subject to review as part of the company’s regular Performance review process
  • Future relocation to Qatar: we provide full support with obtaining your Qatar ID (QID), relocation assistance, and flexibility for hybrid work from our Doha headquarters to ensure a smooth transition
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Benefits

Global health insurance

Comprehensive health coverage accessible worldwide.

Individual English language classes

Personalized English lessons to enhance language skills for professional growth.

Arabic language classes

Tailored Arabic lessons to support cultural integration.

Corporate 70% discount on Yasno

Affordable access to mental health services with a generous corporate discount.

Consultation on tax policies

Expert guidance on tax policies to optimize financial planning.

Reimbursement for necessary tools

Financial support for professional development and essential resources.

QIC running club on Strava

Join our Strava club with coaching and marathon support for fitness enthusiasts.

Vacation time and paid sick leave

Generous paid time off and sick leave to support well-being.

Salary in USD, EUR, or AED

Flexible salary options for global convenience.

Technologies
we work with

We are open to working with new stacks and technologies that can help us build the best solutions on the market

Vue 3
Pinia
Nuxt 3
Storybook
Sentry
Golang
PostgreSQL
Kafka
gRPC
Camunda
Redis
Docker/
Kubernetes
Prometheus/
Grafana
Vue 3
Pinia
Sass
Vitest
Prettier
Strapi
Vite
Sentry
Nx
Typescript
Eslint
Prettier
Docker/
Kubernetes
Storybook
Prometheus/
Grafana
Redis

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Join Us!

We’re always on the lookout for talented, driven individuals ready to make a difference. If you don’t see a position that fits your expertise or career aspirations, don’t worry—we’d still love to hear from you! We thrive on innovation, collaboration, and bold ideas, and we believe great talent often creates its own opportunities. Whether you’re a creative thinker, a tech wizard, or a strategic mastermind, this is your chance to shape the future with us.

🌍 Remote
Full-time
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By sending your CV you confirm your consent to processing your personal data and accept QIC digital hub Privacy Policy

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We will reach you out in a few days
Oops! Something went wrong while submitting the form.