About the company

We are Qatar Insurance Company (QIC), the leading insurance provider in GCC. With a history dating back to 1964, we have established ourselves as a pioneer in the insurance industry, offering innovative solutions to meet the diverse needs of individuals and businesses.

Our vision is to make QIC group become the first Digital Ecosystem in the region by combining insurance and non-insurance services in one platform. Through our digital platforms, such as qic.online and the QIC app, we empower customers to manage their needs anytime and anywhere.

Our employees have been featured in Forbes 30 under 30, teach at online universities, serve on program committees of major IT conferences, and have previously worked at Yandex, Tinkoff, Avito, Ozon, and other leading tech companies.

About the position

We’re looking for a Claims Support Specialist to join our Call Centre Department at QIC. This role involves assisting customers with claim inquiries, verifying documents, and ensuring accurate and timely claim handling in line with company policies and service standards.

Responsibilities

Review and verify claim submissions and required documents
Ensure authenticity of submitted information to prevent fraud
Handle customer inquiries through calls, chats, emails, and WhatsApp
Provide timely updates on claim status and resolve issues professionally
Coordinate with internal teams (legal, underwriting) and external partners
Collect and analyze claim data to prepare progress and performance reports
Maintain and update claim records in the system
Follow internal procedures and comply with regulatory requirements
Identify and suggest improvements in claims handling efficiency
Manage cases involving complex or disputed conditions

Requirements

1–2 years of experience in customer support, call center operations, or claims handling
Prior exposure to the insurance industry is an advantage
Proficiency in Arabic and fluency in English (both used daily)
Strong communication and interpersonal skills
Experience working with CRM systems (such as Creatio, Zoho, Salesforce, etc.)
Reliable internet connection and ability to work in a digital environment
Attention to detail and diligence
Good organizational and multitasking abilities

We offer

Long-term service agreement contract with QIC
We are diverse – our digital nomads work remotely from 25 different countries
Payment in US dollars monthly to your bank account using SWIFT
Full-time remote, rotational work schedule with 2 days off during the week
Vacation policy: Qatar Holiday Calendar, 20 workdays of vacation, and 10 sick days
Performance review every year, with the possibility of a raise

Copy link to this opening